Privacy Policy
Last updated: June 2026
This Privacy Policy explains how TradieJet (“we”, “us”) collects, uses, and protects personal information. We comply with the Australian Privacy Act 1988 (and the Australian Privacy Principles) and the New Zealand Privacy Act 2020.
1. Who we are
TradieJet is a software platform that helps trades and small businesses capture leads, manage customers, send quotes and invoices, take payments, and automate communication. For data that a customer (“the business”) loads or generates about their clients, we act as a processor on the business’s behalf; the business is the data controller.
2. Information we collect
- Account data: name, email, phone, business name, ABN/NZBN, password (hashed).
- Business data you enter or import: your customers’ names and contact details, leads, quotes, jobs, invoices, and prices.
- Lead data: details submitted via your website forms or connected ad platforms (Google, Meta).
- Payment data: processed by Stripe; we do not store full card numbers.
- Usage data: log data, device/browser info, and basic analytics to operate and improve the service.
3. How we use it
To provide and operate the service; send transactional and automated messages on your behalf (e.g. quote/ invoice/review emails and SMS); process payments; provide support; maintain security; and comply with law. We do not sell your personal information.
4. Third-party services
We share data only as needed to run the service, with providers such as: Stripe (payments),Resend (email), Vonage (SMS), Xero / MYOB (accounting sync, when you connect them), Google & Meta (lead capture, when you connect them), and our cloud hosting/infrastructure providers. Each processes data under their own terms.
5. Data storage & security
Data is stored on secure cloud infrastructure. We use encryption in transit (HTTPS), encrypt sensitive integration tokens at rest, hash passwords, and restrict access. No system is perfectly secure, but we take reasonable steps to protect your information.
6. Data retention
We retain data for as long as your account is active and as needed to provide the service or meet legal obligations. You can request deletion of your account and associated data (subject to legal retention rules).
7. Your rights
You may request access to, correction of, or deletion of your personal information, and may withdraw consent to optional processing. Contact us using the details below. Businesses using TradieJet are responsible for responding to such requests from their own clients.
8. Cookies
We use essential cookies to keep you signed in and operate the service. We do not use them to track you across other websites.
9. Changes
We may update this policy; material changes will be notified in-app or by email. Continued use after changes means you accept the updated policy.
10. Contact
Questions or privacy requests: info@tradiejet.com.
This document is a general template and not legal advice. Have it reviewed by a qualified lawyer in your jurisdiction (AU & NZ) before relying on it, and replace contact/entity details with your registered business.